Skills & Competencies for Sales Support Representative II

Sales Support Representative II job profile

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JOB SUMMARY for Sales Support Representative II

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative II

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative II SALARY RANGE

BASE 50%
$73,729
TOTAL 50%
$77,299
Job Level
P02
Job Code
SM15000423
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Sales Support Representative II

1 Job Family Competencies – Prospecting
Proficiency Level -2
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Describes effective procedures to make cold calls and pursue leads.
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Level 2 Behaviors
(Light Experience)
Conducts basic research on our organization's sites or social media accounts to identify key prospects.
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Level 3 Behaviors
(Moderate Experience)
Executes prospecting campaigns by aggressive customer outreach.
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Level 4 Behaviors
(Extensive Experience)
Oversees protocols to maintain a robust leads pipeline and streamlined sales management cycle.
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Level 5 Behaviors
(Mastery)
Drives the overall implementation of the lead nurture program to increase customer lifetime value.
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2 Job Family Competencies – Sales Function
Proficiency Level -2
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Documents features and functions of sales platforms for sales purposes.
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Level 2 Behaviors
(Light Experience)
Works with specific sales tools to make sales prospecting easier.
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Level 3 Behaviors
(Moderate Experience)
Maintains strategic relationships with market, business, and other support functions.
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Level 4 Behaviors
(Extensive Experience)
Oversees the alignment between various business teams and sales functions to meet business goals.
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Level 5 Behaviors
(Mastery)
Develops an overall metrics system to assess the performance of an organization's sales function.
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3 Sales Support Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative II
Proficiency Level - 4
5 Competency for - Sales Support Representative II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Support Representative II

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2 Core Competencies – Meeting Management
Proficiency Level -2
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Lists the necessary actions before, during, and after a meeting.
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Level 2 Behaviors
(Light Experience)
Plans and organizes regular weekly, monthly, and quarterly internal meetings.
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Level 3 Behaviors
(Moderate Experience)
Selects and implements meeting management systems and devices.
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Level 4 Behaviors
(Extensive Experience)
Leads and guides the meetings to be focused yet creative and productive.
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Level 5 Behaviors
(Mastery)
Leads the follow-up actions on the critical meeting decisions with organizational impact.
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3 Sales Support Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative II
Proficiency Level - 4
5 Competency for - Sales Support Representative II
Proficiency Level - 5

Summary of Sales Support Representative II skills and competencies

There are 0 hard skills for Sales Support Representative II.
10 general skills for Sales Support Representative II, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative II, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative II, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be skilled in Self-Motivation.

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